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Auto detailing No-Show Contribution Loss: worked example

Model missed contribution from unfilled no-show appointments.

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Auto detailing / detail package economics
Answer

With the illustrative inputs below, the result is 768 per month.

Try this with your own numbers

Formula and worked example

Loss = bookings × no-show rate × (1 − refill share) × contribution

Example figures
InputExample
Monthly bookings150
No-show rate8 %
Contribution per attended booking80
Share of missed slots refilled20 %
Calculated result768 per month

Choose reliable inputs

Separate parts, technician time and bay availability for each repair order. For this auto detailing calculation, use repair orders, parts invoices and technician time logs and a consistent definition of one detail package.

  • Consumables: include the portion belonging to this detail package or reporting period, and record where the value came from.
  • Technician hours: include the portion belonging to this detail package or reporting period, and record where the value came from.
  • Bay occupancy: include the portion belonging to this detail package or reporting period, and record where the value came from.

Use the same currency for every money input. Do not mix weekly costs with monthly revenue, or count the same expense in both an itemised cost and allocated overhead.

Should a no-show loss use the full booking price?

Use contribution after costs that are avoided when the booking is missed, and account for successful slot refilling.

Assumes contribution is lost only on slots not refilled; fee revenue is excluded.

Compare a different assumption

What if this input changes?

If monthly bookings rises by 10%, this example changes by 76.8 per month. This shows the effect of one change; it does not predict what will happen.

Open the calculator, save your baseline, then change the input supported by the least reliable estimate in your records. Compare both scenarios before committing to a price or capacity promise.

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