IT support Customer Deposit Gap
Funding gap = early cash cost − quote × deposit rate
Gather project time logs, licence invoices and retainer scopes. Include technician time, software, and escalation work. The starting figures are examples. Replace them with your own records.
Formula and worked example
Funding gap = early cash cost − quote × deposit rate
| Input | Example |
|---|---|
| Cash needed before customer balance payment | 3,000 |
| Total customer quote | 6,000 |
| Deposit rate | 30 % |
| Calculated result | 1,200 |
Choose reliable inputs
Include software licences, delivery time, revisions and ongoing support when costing a project. For this it support calculation, use project time logs, licence invoices and retainer scopes and a consistent definition of one support ticket.
- Technician time: include the portion belonging to this support ticket or reporting period, and record where the value came from.
- Software: include the portion belonging to this support ticket or reporting period, and record where the value came from.
- Escalation work: include the portion belonging to this support ticket or reporting period, and record where the value came from.
Use the same currency for every money input. Do not mix weekly costs with monthly revenue, or count the same expense in both an itemised cost and allocated overhead.
Does a deposit cover the project cash requirement?
Compare the deposit with cash due before the final customer payment, rather than with total project cost alone.
Deposit permissions and contract terms must be determined separately; no legal entitlement is implied.
What if this input changes?
If cash needed before customer balance payment rises by 10%, this example changes by 300 . This shows the effect of one change; it does not predict what will happen.
Open the calculator, save your baseline, then change the input supported by the least reliable estimate in your records. Compare both scenarios before committing to a price or capacity promise.